Frequently Asked Questions

Who can I contact if I need to make a change to my ticket or I have not received my ticket?

Please contact ticket administrators Deloitte on 03 9671 6300 or [email protected]

How many tickets will be sold?

A maximum of 217,000 tickets will be sold.

How many prizes are in the home lottery?

There are 15,010 prizes including 8 Bonus prizes and 1 Early Bird prize. The total value of all prizes is $6,370,528.39. Please click here to download our catalogue of prizes.

Who is (or is not) eligible to purchase tickets?

Ticket holders must be 18 years or older. The following persons and their relatives are ineligible to purchase tickets for themselves or on behalf of any other person: Board Members and Executives of Melbourne Health and The Royal Melbourne Hospital Foundation and Partners and employees of S.O. Asher Consultants Pty Ltd and Deloitte.

Can I purchase a ticket if I live interstate or overseas?

This lottery is intended for residents of Victoria. Interstate or overseas residents can enter our Home Lottery and we would be very grateful for the support. Whilst the lottery is open to interstate and overseas purchasers, the prizes that we have on offer are awarded to winners as presented and cannot be redeemable for cash. Major prize winners would be responsible for collecting their prize in Melbourne, Victoria.

Where can I order tickets?

Due to COVID-19 restrictions, we are taking all precautions to keep our community and Home Lottery supporters safe and healthy. In support of these efforts, tickets can only be ordered from our website www.rmhHomeLottery.com.au or by calling 1300 780 312.

I cannot afford a $100 ticket. How else can I support?

There are plenty of ways in which you can support The Royal Melbourne Hospital Foundation! You can purchase your Home Lottery ticket as part of a syndicate or alternatively, you can purchase a ticket in our Cash Calendar Lottery from just $20, or in our Holiday for Life Lottery starting at $10.

What does it mean to become a Member?

Members’ tickets are reserved for each Home Lottery which means you’ll never miss out, no matter how quick they sell. PLUS, Members are entered into an exclusive draw for $10,000 gold! There’s no joining fee and you can make changes any time. Just tick the box on your order and we will contact you prior to each Home Lottery to confirm your order.  To be eligible for the Membership Prize Draw, members must have a valid ticket in the current Royal Melbourne Hospital Home Lottery and an active Membership to all future Home Lotteries as of the applicable deadline of the current Home Lottery.

How can I make changes to my Membership or update my credit card details?

Please contact ticket administrators Deloitte on 03 9671 6300.

What is your refund policy?

All requests for refunds will be honored as long as the method of payment has been verified, and the corresponding ticket has not already been included in any prize draws.

Are home lottery tickets tax deductible?

No. Tickets purchased are not tax deductible.

Can a ticket purchaser win multiple prizes?

Yes. When you purchase a ticket, you’re entered in all applicable draws! Once a winning ticket is drawn, the winning number is recorded, and the ticket is re-entered in the remaining draws.

How can my chances of winning really be 1 in 15?

Each ticket is entered in ALL 15,010 prize draws (including 8 Bonus draws and 1 Early Bird draw). There are only 217,000 tickets available. The calculation to determine chances of winning has been independently verified by an actuary. For further information regarding the mathematical equation please contact a Program Coordinator on 03 9671 6300 or [email protected].

Are prizes donated?

No, all prizes are purchased by The Royal Melbourne Hospital Foundation.

What is the Grand Prize?

The Grand Prize is worth over $3.4 million, and it includes:

Can I visit the home in person?

Due to COVID-19 restrictions, we are taking all precautions to keep our community and Home Lottery supporters safe and healthy. In support of these efforts, our showhome is closed for inspection.  Please view the photo gallery and virtual tour on the home page of our website to take a tour through the home.  

Thank you for your cooperation and understanding.

If I win the home do I have to move in? How soon do I get the keys? Can I sell it?

It generally takes a few weeks before settlement is complete. The winner can move in as soon as settlement is complete. The winner does not have to keep the home for a minimum period of time and can choose to sell the home at any point after settlement.

If I win, what do I have to pay for?

Absolutely nothing. As a Royal Melbourne Hospital Home Lottery Grand Prize winner, you are awarded your new home free and clear of any encumbrances. All fees involved with the transfer of the property such as stamp duty and title taxes will be paid for by The Royal Melbourne Hospital Foundation.

What are my costs after I take possession of my new home?

After you take title of your new home, you would be responsible for the usual costs associated with home ownership.

What are the Bonus Prizes?

We are giving away EIGHT 2020 Audi Q3’s just for getting in early! To be eligible for the Bonus Draws, purchase your tickets before midnight 18 September 2020. Your ticket then has a chance to win in ALL 15,010 prize draws!

What is the Early Bird Prize?

Tickets purchased before midnight 9 October 2020 will be included in the Early Bird draw to win a 2020 Aston Martin DB11 or $400,000 in gold! Tickets are also entered in all remaining prize draws for the chance to win.

If I win a prize, can I choose to take cash instead?

Unfortunately, no. All prizes are purchased by The Royal Melbourne Hospital Foundation and must be accepted as awarded. Negotiations may take place between the prize supplier and the winner but The Royal Melbourne Hospital Foundation is not included in that process.

What is the Cash Calendar?

The Cash Calendar is a separate lottery.  For just $20 extra you will be entered in 11 draws to win GOLD!  We are giving away one prize of $100,000 and 10 prizes of $5,000.  

Tickets in the Cash Calendar are $20 each, 3 for $50 or 6 for $75.  The deadline to purchase Cash Calendar tickets is midnight 22 October 2020 and draws will be held on 29 October 2020.

What is the Holiday for Life?

The Holiday for Life is a separate lottery. For just $10 extra you will be entered into a draw to win a holiday of your choice valued at $5,000 every year for the next 25 years! Or you can choose to take $100,000 in gold instead.

Tickets in the Holiday for Life are $10 each, 5 for $25 or 15 for $50. The deadline to purchase Holiday for Life tickets is midnight 22 October 2020 and draws will be held on 29 October 2020.

Why do you giveaway gold and gift cards instead of cash?

Due to Victorian Commission for Gambling Regulations we are not allowed to give away cash as a prize. However, gold is the next best thing! 

Winners will receive a certificate which can immediately be redeemed for cash. Note that gold selling costs and market variations do apply when selling gold bullion.

When are the draw dates?

  • Bonus Draws are conducted at 7.00am Wednesday 30 September (Ticket deadline 18 September 2020).
  • The Early Bird Draw and all remaining Home Lottery draws will be conducted at 7:00am Wednesday 21 October 2020.

How and where are the draws conducted?

The draws are conducted using a random number generator under the supervision of Deloitte at their offices, 477 Collins Street, Melbourne in accordance with Victorian Commission for Gambling and Liquor Regulations.

When and where are the winning results published?

A complete list of winners will appear at www.rmhHomeLottery.com.au by 29 October 2020. In the event all tickets are sold by the Early Bird deadline of 9 October 2020 then all winners will be published early on 21 October 2020.

Will I be notified if I win a prize?

All winners will be notified in writing by Deloitte with instructions on how to claim their prize. If you win the Grand Prize, Bonus Draw, Early Bird Draw, vehicles, holidays or Membership Draw, you’ll also receive a phone call from The Royal Melbourne Hospital Foundation shortly after the draws are conducted.

How long do I have to claim my prize?

All prizes must be claimed within twelve months of the applicable draw date.

What happens to unclaimed prizes?

In the event that a prize remains unclaimed after twelve months and all attempts to contact the winner have been exhausted, The Royal Melbourne Hospital Foundation must sell the prize and distribute the proceeds to the Victorian government.

How are the proceeds used?

When purchasing a ticket in The Royal Melbourne Hospital Home Lottery, you can feel proud knowing that you’re making a life-saving difference to patients and their families. Thank you for your generous support.

Who can I contact if I no longer wish to receive direct mail, phone calls, emails or SMS relating to the Home Lottery?

Please contact ticket administrators Deloitte on 03 9671 6300 or [email protected].

Contact details

Phone: 03 9671 6300
Email [email protected]

HOME LOTTERY RAFFLE PERMIT 10204/20
CASH CALENDAR RAFFLE PERMIT 10205/20
HOLIDAY FOR LIFE RAFFLE PERMIT 10206/20