Frequently Asked Questions

Who can I contact if I need to make a change to my ticket or I have not received my ticket?

Please contact ticket administrators Deloitte on 03 9671 6300 or [email protected]

How many tickets will be sold?

A maximum of 246,000 tickets will be sold.

Who is (or is not) eligible to purchase tickets?

Ticket holders must be 18 years or older. The following persons and their relatives are ineligible to purchase tickets for themselves or on behalf of any other person: Board Members and Executives of Melbourne Health and The Royal Melbourne Hospital Foundation and Partners and employees of S.O. Asher Consultants Pty Ltd and Deloitte.

Can I purchase a ticket if I live interstate or overseas?

This lottery is intended for residents of Victoria however we do accept orders from overseas and interstate residents, and we would be very grateful for the support. Whilst the lottery is open to overseas purchasers, the prizes that we have on offer are awarded to winners as presented and cannot be redeemable for cash. Major prize winners would be responsible for collecting their prize in Melbourne, Victoria.

Where can I order tickets?

Tickets can be ordered at www.rmhHomeLottery.com.au, by calling 1300 780 312, or by visiting any one of the below locations from Monday 1 February 2021.

Grand Prize Showhome3 Collis StreetBrighton East
The Royal Melbourne HospitalRMH Main Entrance, 300 Grattan StreetParkville
Helloworld Travel NiddrieNiddrie Central Shopping Centre, 383 Keilor RoadEssendon
Melbourne City Lexus501 Swanston StreetMelbourne
Melbourne City Volkswagen351 Ingles StreetPort Melbourne
Barbeques Galore ChadstoneHome Plus Home Maker Centre, 675 Warrigal RoadChadstone
Barbeques Galore Fountain GateFountain Gate Super CentreNarre Warren
Barbeques Galore HighpointHighpoint Homemaker Centre, 1/179 Rosamond RoadMaribyrnong
Barbeques Galore Hoppers CrossingHarvey Norman Centre, Old Geelong RoadHoppers Crossing
Barbeques Galore Moorabbin1000 Nepean HighwayMoorabbin
Barbeques Galore Nunawading232-234 Whitehorse RoadNunawading
Barbeques Galore Richmond313 Bridge RoadRichmond

I cannot afford a $100 ticket. How else can I support?

There are plenty of ways in which you can support The Royal Melbourne Hospital Foundation! You can purchase your Home Lottery ticket as part of a syndicate or alternatively, you can purchase a ticket in our Cash Calendar Lottery from just $20, or in our Holiday for Life Lottery that starts at just $10.

What does it mean to become a Member?

Members’ tickets are reserved for each Home Lottery which means you’ll never miss out, no matter how quick they sell. PLUS, Members with a Home Lottery ticket are entered into exclusive draws.

Members who have a valid ticket in the Royal Melbourne Hospital Home Lottery and an active Membership to all future Home Lotteries as of midnight, 5 March 2021 will be included in the Bonus Membership draw for a $5,100 Apple Pack.

Members who have a valid ticket in the Royal Melbourne Hospital Home Lottery and an active Membership to all future Home Lotteries as of midnight, 26 March 2021 will be included in the Membership Early Bird draw for a $10,000 JB HiFi Gift Card.

Members who have a valid ticket in the Royal Melbourne Hospital Home Lottery and an active Membership to all future Home Lotteries as of midnight, 16 April 2021 will be included in the Membership draw for a 2021 Mercedes-Benz GLA200.

Just tick the ‘become a Member’ box on your order and we will contact you prior to each Home Lottery to confirm your order.

How can I make changes to my Membership or update my credit card details?

Please contact ticket administrators Deloitte on 03 9671 6300.

What is your refund policy?

All requests for refunds must be received in writing to [email protected] and will be honoured as long as the method of payment has been verified, and the corresponding ticket has not already been included in any prize draws.

Are home lottery tickets tax deductible?

No. Tickets purchased are not tax deductible.

Can a ticket purchaser win multiple prizes?

Yes. When you purchase a ticket, you’re entered in all applicable draws! Once a winning ticket is drawn, the winning number is recorded, and the ticket is re-entered in the remaining draws.

How can my chances of winning really be 1 in 15?

There are 246,000 tickets available and each ticket is entered in ALL 17,010 prize draws (including 7 Bonus draws and 1 Early Bird prize). The calculation to determine the chances of winning has been independently verified by an actuary. For further information regarding the mathematical equation please visit rmhHomeLottery.com.au or send us an email at [email protected].

Are prizes donated?

No, all prizes are purchased by The Royal Melbourne Hospital Foundation.

What is the Grand Prize?

The Grand Prize is worth over $4 million, and it includes:

Can I visit the home in person?

Due to COVID-19 restrictions, we are taking all precautions to keep our community and Home Lottery supporters safe and healthy. In support of these efforts, our showhome is closed for inspection. Please view the photo gallery and virtual tour on the home page of our website to take a tour through the home.

Thank you for your cooperation and understanding.

If I win the home do I have to move in? How soon do I get the keys? Can I sell it?

It generally takes a few weeks before settlement is complete. The winner can move in as soon as settlement is complete. The winner does not have to keep the home for a minimum period of time and can choose to sell the home at any point after settlement.

If I win, what do I have to pay for?

Absolutely nothing. As a Royal Melbourne Hospital Home Lottery Grand Prize winner, you are awarded your new home free and clear of any encumbrances. All fees involved with the transfer of the property such as stamp duty and title taxes will be paid for by The Royal Melbourne Hospital Foundation.

What are my costs after I take possession of my new home?

After you take title of your new home, you would be responsible for the usual costs associated with home ownership.

What are the Bonus Prizes?

We are giving away SEVEN 2021 Lexus UX 200s just for getting in early! To be eligible for the Bonus draws, purchase your tickets before midnight 5 March 2021. Your ticket then has a chance to win in ALL 17,010 prize draws!

Members who have a valid ticket in the Royal Melbourne Hospital Home Lottery and an active Membership to all future Home Lotteries as of midnight, 5 March 2021 will be included in the Bonus Membership draw for a $5,100 Apple Pack.

What is the Early Bird Prize?

Tickets purchased before midnight 26 March 2021 will be included in all remaining prize draws including the Early Bird draw to win a 2021 Mercedes-Benz AMG GT R Coupe or $400,000 in gold!

Members who have a valid ticket in the Royal Melbourne Hospital Home Lottery and an active Membership to all future Home Lotteries as of midnight, 26 March 2021 will be included in the Membership Early Bird draw for a $10,000 JB HiFi Gift Card.

If I win a prize, can I choose to take cash instead?

Unfortunately, no. All prizes are purchased by The Royal Melbourne Hospital Foundation and must be accepted as awarded. Negotiations may take place between the prize supplier and the winner, but The Royal Melbourne Hospital Foundation is not included in that process.

What is the Cash Calendar?

The Cash Calendar is a separate lottery. For just $20 extra you will be entered in 11 draws to win GOLD! We are giving away one prize of $100,000 and 10 prizes of $5,000.

Tickets in the Cash Calendar are $20 each, 3 for $50 or 6 for $75, or 10 for $100. The deadline to purchase Cash Calendar tickets is midnight 16 April 2021 and draws will be held on 23 April 2021.

What is the Holiday for Life?

The Holiday for Life is a separate lottery. For just $10 extra you will be entered into a draw to win a holiday of your choice valued at $5,000 every year for the next 25 years! Or you can choose to take $100,000 in gold instead.

Tickets in the Holiday for Life are $10 each, 5 for $25 or 15 for $50, or 30 for $75. The deadline to purchase Holiday for Life tickets is midnight 16 April 2021 and draws will be held on 23 April 2021.

Why do you giveaway gold and gift cards instead of cash?

Due to Victorian Commission for Gambling Regulations we are not allowed to give away cash as a prize. However, gold is the next best thing!

Winners will receive a certificate which can immediately be redeemed for cash. Note that gold selling costs and market variations do apply when selling gold bullion.

When are the draw dates?

Bonus Draws are conducted at 7:00am 17 March 2021 (Ticket deadline midnight 5 March 2021)

Early Bird Draw is conducted at 7:00am 7 April 2021 (Ticket deadline midnight 26 March 2021)

Final Draws are conducted at 7:00am 23 April 2021* (Ticket deadline midnight 16 April 2021)

*If all tickets are sold prior to midnight 26 March 2021, all draws will be completed early on 7 April 2021.

How and where are the draws conducted?

The draws are conducted using a random number generator under the supervision of Deloitte at their offices, 477 Collins Street, Melbourne in accordance with Victorian Commission for Gambling and Liquor Regulations.

When and where are the winning results published?

A complete list of winners will appear at www.rmhHomeLottery.com.au by 23 April 2021. In the event all tickets are sold by the Early Bird deadline of 26 March 2021, then all winners will be published early on 7 April 2021.

Will I be notified if I win a prize?

All winners will be notified in writing by Deloitte with instructions on how to claim their prize. If you win the Grand Prize, Bonus draw, Early Bird prize, vehicles, holidays or Membership Draw, you’ll also receive a phone call shortly after the draws are conducted.

How long do I have to claim my prize?

All prizes must be claimed within twelve months of the applicable draw date.

What happens to unclaimed prizes?

In the event that a prize remains unclaimed after twelve months and all attempts to contact the winner have been exhausted, The Royal Melbourne Hospital Foundation must sell the prize and distribute the proceeds to the Victorian government.

How are the proceeds used?

At The Royal Melbourne Hospital our surgeons, doctors, nurses and allied health professionals are always there when it matters most. Buying a ticket in our Home Lottery means you’re supporting our team to advance health for everyone, every day.

Who can I contact if I no longer wish to receive direct mail, phone calls, emails or SMS relating to the Home Lottery?

Please contact ticket administrators Deloitte on 03 9671 6300 or [email protected]omeLottery.com.au.

Contact details

Phone: 03 9671 6300
Email [email protected]

HOME LOTTERY RAFFLE PERMIT 10381/20
CASH CALENDAR RAFFLE PERMIT 10374/20
HOLIDAY FOR LIFE RAFFLE PERMIT 10377/20