Privacy Policy

We, The Royal Melbourne Hospital are committed to respecting the privacy of individuals who visit and use The Royal Melbourne Hospital Home Lottery website. This statement informs how your personal information is collected and used in connection with the site, the purpose for which it is collected and used, with whom the information will be shared, how long your information will remain stored, and what security measures are in place to protect your information.

Collection and Use

If you have supported The Royal Melbourne Hospital Home Lottery in the past, we thank you for your support. For previous supporters, we have the contact information we collected when you purchased your ticket. This information is used to contact you about this RMH Home Lottery. The database of this information used for this purpose contains no financial information. You will also have the opportunity to unsubscribe from future emails.

We do not automatically gather any additional personal information from you when you visit the site. Personal information is collected and stored only if you supply it voluntarily during the process of ordering a ticket.

We use software that receives and records the Internet Protocol (IP) address of the computer that has contacted the website. This information is only linked to the personal information that you provide at the time of a ticket order for the purposes of non-repudiation. Otherwise, IP addresses are not linked to the identity of individuals visiting the site. A simple counter is used to measure the overall effectiveness of an email campaign. Similarly, links from banner advertisements are counted to measure effectiveness of the ad placement, but not linked to any personal information or IP address information in any way.

Personal information is collected and used to fulfil your order, notify you about future lotteries, contact prize winners and publicise the names of prize winners.


Information you provide in your ticket request is shared with the professional services firm of Deloitte for the purposes of order fulfilment. Your information may also be accessed, as necessary, by our other contracted service providers for the limited purpose of allowing such service providers to assist us in the administration of the RMH Home Lottery. Your personal information is not shared with any other organisations, unless we otherwise have a legal duty or right. We do not sell, trade or lease our customer information.


Credit card information is retained on our server for a maximum of 10 days, after which time it is erased from the server’s database. Your contact information is retained for the purpose of contacting you about future lottery events. In the case of member orders, your financial information is retained by SecurePay, a division of Australia Post, in order to facilitate future payments.


Transactions with the server are protected via SSL encryption. Credit card information is stored on the server in an encrypted format. The server is secured from intrusion both physically and from the Internet. We have made all reasonable efforts to protect the privacy of your personal information.


If you wish to be removed from the database that is used to email information about our lotteries you may do so by following the appropriate link included in such emails.

You may also request removal from future emails or direct mailings by phoning (03) 9671 6300 or emailing [email protected]


Your contact information is retained in the database until such time that you ask it to be removed by phoning (03) 9671 6300 or emailing [email protected] and requesting removal.