Membership FAQ

What does it mean to become a Member of the Royal Melbourne Hospital Home Lottery?

Members are on-going supporters of the Royal Melbourne Hospital Home Lottery who have agreed to have their Home Lottery tickets issued automatically at the commencement of all future Royal Melbourne Hospital Home Lotteries.

Is there an advantage to becoming a Member?

Yes. There are several advantages to becoming a Member:

  • Members are guaranteed to receive tickets in all future Royal Melbourne Hospital Home Lotteries no matter how quickly they sell.
  • Members are guaranteed that their Home Lottery tickets will be included in all draws.
  • Members with Home Lottery tickets will be entered into exclusive Members-only draws for a brand-new Mercedes-Benz, a $10,000 JB Hi-Fi gift card, or an Apple pack valued at over $5,000!

How do I become a Member of the Royal Melbourne Hospital Home Lottery?

When ordering tickets online, you’ll have the option to select to become a Member to all future Home Lotteries.

If you don’t want to place an order for tickets in this Home Lottery, but you would like to become a Member of future lotteries, please contact us on 1300 780 312 or email [email protected] with your full name and contact details, and we will contact you to process your Membership.

How much does it cost to become a Member?

There is no joining fee to become a Member and you can make changes to your Member order at any time.

No payment is required today. You will be notified prior to any deductions being made to your credit card.

How many Royal Melbourne Hospital Home Lotteries are there?

There are two Royal Melbourne Hospital Home Lotteries per calendar year.

Am I given prior notice before my credit card is charged and tickets are allocated to me?

Yes. All Members receive notice approximately two weeks before their credit card is charged and tickets are allocated.

Members are able to amend their ticket order, credit card and personal details during this period if required.

How do Members receive their tickets?

All Members with an eligible email address will receive their tickets electronically within 5 days of their credit card being charged.

For all Members without an email address, tickets will be sent via post within 10 working days of their credit card being charged.

When are the draw dates?

Members draw for the $5,100 Apple Pack is conducted at 7:00am 17 March 2021 (Ticket deadline midnight 5 March 2021)

Members draw for the $10,000 JB HI-Fi Gift Card is conducted at 7:00am 7 April 2021 (Ticket deadline midnight 26 March 2021)

Members draw for the Mercedes-Benz is conducted at 7:00am 23 April 2021* (Ticket deadline midnight 16 April 2021)

*If all tickets are sold prior to midnight 26 March 2021, all draws will be completed early on 7 April 2021.

Can I cancel my Membership?

You are able to cancel your Membership at any time by calling Deloitte on 03 9671 6300 or by emailing [email protected]

Can I get a refund on my Member order?

All requests for refunds will be honoured as long as the method of payment has been verified, and the corresponding ticket(s) have not already been included in any prize draws.

How do I update my details?

You are able to update your details at any time by calling Deloitte on 03 9671 6300 or by emailing [email protected]