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Membership FAQ

What does it mean to become a Member of the Royal Melbourne Hospital Home Lottery?
Members are on-going supporters of the Royal Melbourne Hospital Home Lottery who have agreed to have their Home Lottery tickets issued automatically at the commencement of all future Royal Melbourne Hospital Home Lotteries. 

Is there an advantage to becoming a Member?
Yes. There are several advantages to becoming a Member:

How do I become a Member of the Royal Melbourne Hospital Home Lottery? 
Become a Member by visiting our website www.rmhhomelottery.com.au and completing your Membership order.  

How much does it cost to become a Member?
There is no joining fee to become a Member and you can make changes to your Member order at any time. No payment is required today. You will be notified prior to any deductions being made to your credit card. 

How many Royal Melbourne Hospital Home Lotteries are there? 
There are two Royal Melbourne Hospital Home Lotteries per calendar year. 

Am I given prior notice before my credit card is charged and tickets are allocated to me? 
Yes. All Members receive notice approximately two weeks before their credit card is charged and tickets are allocated. Members are able to amend their ticket order, credit card and personal details during this period if required. 

How do Members receive their tickets? 
All Members with an eligible email address will receive their tickets electronically within 5 days of their credit card being charged. For all Members without an email address, tickets will be sent via post within 10 working days of their credit card being charged. 

Can I cancel my Membership? 
You are able to cancel your Membership at any time by calling Deloitte on 03 9671 6300 or by emailing info@rmhhomelottery.com.au 

Can I get a refund on my Member order?
All requests for refunds will be honoured as long as the method of payment has been verified, and the corresponding ticket(s) have not already been included in any prize draws. 

How do I update my details?
You are able to update your details at any time by calling Deloitte on 03 9671 6300 or by emailing info@rmhhomelottery.com.au