Royal Melbourne Hospital are committed to respecting the privacy of individuals
who visit and use The Royal Melbourne Hospital Home Lottery website. This
statement informs how your personal information is collected and used in connection
with the site, the purpose for which it is collected and used, with whom the
information will be shared, how long your information will remain stored, and
what security measures are in place to protect your information.
If you have supported The Royal
Melbourne Hospital Home Lottery in the past, we thank you for your support. For
previous supporters, we have the contact information we collected when you
purchased your ticket. This information is used to contact you about this RMH
Home Lottery. The database of this information used for this purpose contains
no financial information. You will also have the opportunity to unsubscribe
from future emails.
We do not
automatically gather any additional personal information from you when you
visit the site. Personal information is collected and stored only if you supply
it voluntarily during the process of ordering a ticket.
software that receives and records the Internet Protocol (IP) address of the
computer that has contacted the website. This information is only linked to the
personal information that you provide at the time of a ticket order for the
purposes of non-repudiation. Otherwise, IP addresses are not linked to the
identity of individuals visiting the site. A simple counter is used to measure
the overall effectiveness of an email campaign. Similarly, links from banner
advertisements are counted to measure effectiveness of the ad placement, but
not linked to any personal information or IP address information in any way.
information is collected and used to fulfil your order, notify you about future
lotteries, contact prize winners and publicise the names of prize winners.
Information you provide in your
ticket request is shared with the professional services firm of Deloitte for
the purposes of order fulfilment. Your information may also be accessed, as
necessary, by our other contracted service providers for the limited purpose of
allowing such service providers to assist us in the administration of the RMH
Home Lottery. Your personal information is not shared with any other organisations,
unless we otherwise have a legal duty or right. We do not sell, trade or lease
our customer information.
Credit card information is retained
on our server for a maximum of 10 days, after which time it is erased from the
server’s database. Your contact information is retained for the purpose of
contacting you about future lottery events. In the case of member orders, your
financial information is retained by SecurePay, a division of Australia Post,
in order to facilitate future payments.
Transactions with the server are protected via SSL encryption. Credit card information is stored on the server in an encrypted format. The server is secured from intrusion both physically and from the Internet. We have made all reasonable efforts to protect the privacy of your personal information.
If you wish to be removed from the database that is used to email information about our lotteries you may do so by following the appropriate link included in such emails. You may also request removal from future emails or direct mailings by phoning (03) 9671 6300 or emailing firstname.lastname@example.org
Your contact information is retained
in the database until such time that you ask it to be removed by phoning (03)
9671 6300 or emailing email@example.com and requesting removal.