Membership FAQ

Members are ongoing supporters of the Royal Melbourne Hospital Home Lottery, and their Home Lottery tickets are issued automatically at the commencement of all future Home Lotteries. Being a Home Lottery Member means that you will never miss out on a draw and will be entered into exclusive, Member-only draws!

Yes. There are several advantages to becoming a Home Lottery Member.

• Members are guaranteed tickets in all future Royal Melbourne Hospital Home Lotteries, no matter how quickly they sell. 
• Members are guaranteed that their Home Lottery tickets will be included in all draws.
• As a Member with active Home Lottery tickets, you will be entered into an exclusive Membership draw for $100,000 in gold.
• Members can feel proud to play a vital role in funding world-class medical research and patient care at the Royal Melbourne Hospital.

The Membership Prize will be drawn on 9 July 2025.*

*If all Home Lottery tickets are sold before the Early Bird Deadline on 13 June 2025, the Membership draw will be conducted on 20 June 2025. If all Home Lottery tickets are sold by the Bonus Deadline on 27 June 2025, the Membership draw will be conducted on 3 July 2025. To be eligible for the Membership Draw, Members must have a valid ticket in the current Home Lottery and an active Membership to all future Home Lotteries as of 4 July 2025.

There is no joining fee to become a Member, and you can cancel or make changes to your Membership at any time. When ordering Home Lottery tickets, you’ll have the option to select to become a Member of all future Home Lotteries.

If you don’t want to place an order for tickets in this Home Lottery but would like to become a Member of future Home Lotteries, please contact us on 03 9671 6300 or email [email protected] with your full name and contact details, and we will contact you to establish your Membership.

To ensure you don’t miss out on important updates and winner announcements, we’ll need your email address. By sharing your email, you’ll help us reduce fundraising costs and paper waste. Plus, you’ll receive future tickets directly in your inbox for faster access.

We’re thrilled to offer even more chances for our supporters to win incredible prizes, while helping to raise vital funds to advance healthcare for everyone, every day. With the addition of our Special Edition Home Lottery, you’ll have more opportunities to get involved and support the Royal Melbourne Hospital. Your participation helps to ensure the Royal Melbourne Hospital will continue to be there when it matters most for you and your loved ones.

Yes. All Members will be notified prior to their credit card being charged and tickets allocated. Members can cancel their Membership, amend their order, and update their credit card and personal details during this period by calling 03 9671 6300 or emailing [email protected].

Tickets in the Home Lottery, Cash Calendar Lottery, and Holiday for Life Lottery will be emailed to Members within 5 days after their order is processed. A valid email address is required to become a Member in order to receive tickets and news of winning a prize. Please make sure your contact information is up to date to avoid any issues with ticket delivery.

You can update your details at any time by calling the friendly team at Deloitte on 03 9671 6300 or by emailing [email protected].

You can cancel your Membership at any time by calling the friendly team at Deloitte on 03 9671 6300 or by emailing [email protected].

All refund requests must be received in writing to [email protected] and will be honoured as long as the payment method has been verified, and the corresponding ticket(s) have not already been included in any prize draws.