Frequently Asked Questions

Who can I contact if I need to make a change to my ticket or I have not received my ticket?

Please contact ticket administrators Deloitte on 03 9671 6300 or [email protected]

How many tickets will be sold?

A maximum of 200,000 tickets will be sold.

Who is (or is not) eligible to purchase tickets?

Ticket holders must be 18 years or older. The following persons and their relatives are ineligible to purchase tickets for themselves or on behalf of any other person: Board Members and Executives of Melbourne Health and the Royal Melbourne Hospital Foundation and Partners and employees of S.O. Asher Consultants Pty Ltd and Deloitte. For a detailed list of all ineligible persons, please visit www.rmhhomelottery.com.au/ineligible-list/.

Can I purchase a ticket if I live interstate or overseas?

This lottery is intended for residents of Victoria, however interstate or overseas residents can enter, and we would be very grateful for the support! Whilst the lottery is open to non-resident, interstate and overseas purchasers, the prizes that we have on offer are awarded to winners as presented and cannot be redeemed for cash.

It is important to note, that as this lottery is intended for but not exclusive to residents of Victoria, non-resident & interstate winners are responsible for any additional costs that may be associated with the delivery or transfer of prizes. All vehicle prizes include on-road costs, plus 12 months of Victorian registration.

How much is a Home Lottery ticket?

Tickets start at $100 each, or you can purchase in packs of 3 for $250, 5 for $375 or 10 for $700.

I cannot afford a $100 ticket. How else can I support?

There are plenty of ways that you can support the Royal Melbourne Hospital Foundation and have a chance to win! You can purchase your Home Lottery ticket as part of a syndicate, or you can purchase a ticket in our Cash Calendar Lottery for just $25 to win a share of $140,000 in Gold Bullion, or the Holiday for Life Lottery to win 25 years of holidays or $100,000 in Gold Bullion for just $15!

What does it mean to become a Member?

When you become a Home Lottery Member your tickets are reserved for each Home Lottery, which means you’ll never miss out on a draw, no matter how quickly tickets sell! Plus, Members with a Home Lottery ticket are entered into Member-only draws for more chances to win big and are invited to exclusive launch events to view the Grand Prize home before anyone else.

Members who have a valid ticket in the current Home Lottery and an active Membership to all future Home Lotteries as of midnight Friday 1 March 2024 will be included in the Early Bird Membership Draw for a $5,000 Home gift card.

Members who have a valid ticket in the current Home Lottery and an active Membership to all future Home Lotteries as of midnight Friday 22 March 2024 will be included in the Bonus Membership Draw for a 7-Night Best of Spain’s Food and Culture Holiday valued at $10,000.

Members who have a valid ticket in the current Home Lottery and an active Membership to all future Home Lotteries as of midnight Friday 12 April 2024 will be included in the Final Membership Draw for a 2024 BMW iX1 M Sport valued at $97,000.

It’s free to join! Just tick the ‘Become a Member’ box when ordering Home Lottery tickets and we will contact you prior to each Home Lottery to confirm your order.

Please note, the Membership draws are exclusive to those who hold Home Lottery tickets as part of their recurring Membership order.

How can I make changes to my Membership or update my credit card details?

Please contact ticket administrators Deloitte on 03 9671 6300.

What is your refund policy?

All refund requests must be received in writing to [email protected] and will be honoured as long as the payment method has been verified and the corresponding ticket has not already been included in any prize draws.   

Are home lottery tickets tax deductible?

No. Tickets purchased are not tax deductible.

How many prizes are in the Home Lottery?

There are 10,010 prizes including a 2024 Maserati Grecale GT Hybrid plus $100,000 in gold Early Bird Prize and $200,000 in gold in Bonus Draws. The total retail value of all prizes is $6,719,452.56.

Please click here to download our catalogue of prizes.

Can a ticket purchaser win multiple prizes?

Yes. When you purchase a ticket, you are entered into all subsequent draws! Once a winning ticket is drawn, the winning number is recorded, and the ticket is re-entered in all remaining draws.

Are prizes donated?

No, all prizes are purchased by the Royal Melbourne Hospital Foundation.

What is the Grand Prize?

The Grand Prize is worth $5 Million! It includes a four-bedroom, fully furnished Mazzei home at 38 Bateman Street, Hampton and $60,000 in gold! Click here to view the floor plan.

What is the Early Bird Prize?

One lucky winner will drive away in Italian luxury with a 2024 Maserati Grecale GT Hybrid and $100,000 in gold, just for purchasing tickets early! To be eligible for the Early Bird draw, purchase your tickets by midnight Friday 1 March 2024. 

What are the Bonus draws?

Four winners will cash in big time with $50,000 in gold each! To be eligible for the Bonus Draws, purchase your tickets before midnight on Friday 22 March 2024.

If I win the home do I have to move in? How soon do I get the keys? Can I sell it?

It generally takes a few weeks before the settlement is complete. The winner can move in as soon as the settlement has occurred. The winner does not have to keep the home for a minimum period of time and can choose to sell the home at any point after settlement.

Can I visit the Grand Prize home in person?

The Grand Prize Showhome is now closed.

If I win, what do I have to pay for?

As a Royal Melbourne Hospital Home Lottery Grand Prize winner, you are awarded your new home free and clear of any encumbrances. All fees involved with the property transfer, such as stamp duty and title taxes will be paid for by the Royal Melbourne Hospital Foundation.

This lottery is intended for but not exclusive to residents of Victoria. Non-resident & interstate winners are responsible for any additional costs that may be associated with the delivery or transfer of prizes.

What are my costs after I take possession of my new home?

After you take the title of your new home, you will be responsible for the usual costs associated with homeownership.

Is sustainability a consideration in your Home Lottery?

We are committed to the continued improvement of sustainable measures in all aspects of housing, prizing, and marketing.

Each Grand Prize home is carefully considered from design to construction with bespoke solutions to maximise efficiency and minimise environmental impacts. High-efficiency appliances have also been selected throughout the home to save money and reduce energy use.

Vehicles in our prize list are selected to include Electric and Hybrid models, offering a more cost-efficient way to travel with less environmental impact. The paper used for marketing material is 100% recyclable. It is produced from certified plantation forests with a fully auditable life cycle from harvest to pulping to final production and transport. Printing plates are recycled through the aluminium reclaimed collection process, and ink is also subject to a life cycle compliance from manufacture to final use on press. 

If I win a prize, can I choose to take cash instead?

All prizes are purchased by the Royal Melbourne Hospital Foundation and must be accepted as awarded and cannot be redeemed for cash. Negotiations between the prize supplier and the winner may occur, but the Royal Melbourne Hospital Foundation cannot become part of that process.

What is the Cash Calendar Lottery?

The Cash Calendar Lottery is a separate lottery. For just $25, you will be entered into 9 draws to win gold! The first prize is $100,000 in gold and there will be 8 other winners of $5,000 in gold each.  

Tickets in the Cash Calendar Lottery are $25 each, 5 for $60, 8 for $85, or 12 for $110. The deadline to purchase Cash Calendar Lottery tickets is midnight Friday 12 April 2024. Draws will be held on Friday 19 April 2024.

What is the Holiday for Life Lottery?

The Holiday for Life Lottery is a separate lottery. For just $15, you will be entered into the draw to win a holiday of your choice valued at $5,000 every year, for the next 25 years! Or you can choose to take $100,000 in gold instead. Tickets in the Holiday for Life Lottery are $15 each, 5 for $30, 15 for $55, or 30 for $80. The deadline to purchase Holiday for Life Lottery tickets is midnight Friday 12 April 2024. Draws will be held on Friday 19 April 2024.

Why do you give away gold and gift cards instead of cash?

Due to Victorian Gambling and Casino Control Commission Regulations, we cannot give away cash as a prize. However, gold is the next best thing!

Winners will receive a certificate that can immediately be redeemed for cash. Note that gold selling costs and market variations apply when selling gold bullion.

When are the draw dates?

The Early Bird Draw is conducted at 7:00am on Friday 8 March 2024.

Bonus Draws are conducted at 7:00am on Wednesday 3 April 2024.

Final Draws are conducted at 7:00am on Friday 19 April 2024.*

The Cash Calendar Lottery Draws are conducted at 7:00am on Friday 19 April 2024.

The Holiday for Life Lottery Draw is conducted at 7:00am on Friday 19 April 2024.

* If all tickets are sold before midnight on Friday 22 March 2024, all draws will be conducted early on Wednesday 3 April 2024.

How and where are the draws conducted?

The draws are conducted using a random number generator under the supervision of Deloitte at their offices, 477 Collins Street, Melbourne and are in accordance with Victorian Gambling and Casino Control Commission Regulations.

When and where are the winning results published?

A complete list of Home Lottery, Cash Calendar and Holiday for Life Lottery winners will appear at www.rmhHomeLottery.com.au on Friday 19 April 2024. If all tickets are sold by the Bonus deadline, all Home Lottery winners will be published early on Wednesday 3 April 2024.

Will I be notified if I win a prize?

All winners will be notified in writing by Deloitte with instructions on how to claim their prize. If you win the Grand Prize, Early Bird Prize, a Bonus Prize, a vehicle, a holiday or Membership Prize, you will also receive a phone call shortly after the draws are conducted.

What happens if I don’t answer my phone?

If your ticket number wins a prize, you have won, regardless of if you miss our call!

We will continue to attempt to contact you to advise you of your win if you are a Major Prize winner (see ‘Will I be notified if I win a prize?’ for the list of Major Prizes). If you do not answer your phone, we will attempt to contact you with the additional contact information you provided when you placed your ticket order.

It is important to note that all prizes must be claimed within twelve months of the applicable draw date.

How long do I have to claim my prize?

All prizes must be claimed within twelve months of the Final Draw date. We will make multiple attempts to contact winners to ensure they have received their prize.

What happens to unclaimed prizes?

If a prize remains unclaimed after twelve months and all attempts to contact the winner have been exhausted, the Royal Melbourne Hospital Foundation must sell the prize and distribute the proceeds to the Victorian government.

How are the proceeds used?

Proceeds from the Royal Melbourne Hospital Home Lottery help fund life-changing patient care, equipment and vital research at the Royal Melbourne Hospital. By purchasing a ticket in the Home Lottery, you are supporting one of Australia’s best hospitals. You can feel proud to advance health for everyone, every day. Thank you for your generous support!

Who can I contact if I no longer wish to receive direct mail, phone calls, emails or SMS relating to the Home Lottery?

Please contact ticket administrators Deloitte on 03 9671 6300 or [email protected].

Contact details

Phone: 03 9671 6300
Email [email protected]

Home Lottery Raffle Permit #10408/23

Cash Calendar Raffle Permit #10418/23

Holiday for Life Raffle Permit #10411/23